HM Passport Office: Standards
(asked on 16th May 2022) - View Source
Question to the Home Office:
To ask the Secretary of State for the Home Department, what the customer satisfaction rating was at HM Passport Office for the latest period for which that rating was measured.
This question was answered on 23rd May 2022
Her Majesty’s Passport Office’s customer satisfaction score is measured as the percentage of all customers who have rated the service as a 9 or 10 for their overall experience. In April 2022, this was 63%.