NHS 111: Ambulance Services
(asked on 15th March 2019) - View Source
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what proportion of calls to the (a) NHS 111 service and (b) NHS 111 BSL service resulted in the dispatch of an ambulance in the last year for which figures are available.
NHS England publishes monthly performance data for the NHS 111 service at the following link:
The following table provides data for ambulance dispositions from NHS 111, including the NHS 111 British Sign Language (BSL) service.
| Total calls to NHS 111 | Calls to the NHS 111 BSL Service (including in total calls) | Number of calls triaged1 | Ambulance dispatches2 | Ambulance dispatches (% of calls triaged) |
2017-18 total | 15,964,080 | 458 | 12,655,745 | 1,611,447 | 12.7% |
2018-19 to date | 15,335,633 | 411 | 11,965,173 | 1,587,584 | 13.3% |
2018 total | 16,777,850 | 427 | 13,061,937 | 1,705,942 | 13.1% |
12 months to Feb 2019 | 16,899,869 | 454 | 13,143,866 | 1,731,701 | 13.2% |
Source: NHS England
Notes:
1A triaged call is one where the clinical assessment tool has been opened and used.
2Final NHS Pathways disposition was a referral to the Ambulance Service. Further clinical assessment within the Integrated Urgent Care (NHS 111) or 999 service areas may have indicated that an ambulance response and/or conveyance was not required. The actual percentage resulting in an ambulance being dispatched may therefore be lower.