Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what assessment he has made of the adequacy of CTM's performance in dealing with complaints on the operation of the quarantine hotel booking service.

Whilst there has not been a formal assessment of Corporate Travel Management’s (CTM) complaint’s process, the Managed Quarantine Service has weekly meetings with CTM’s senior leadership where operational performance issues are discussed and escalated as appropriate. Performance against the contract is managed and assessed according to the terms of the contract. Overall performance, including in relation to complaints, is discussed regularly between Departmental officials and CTM and any areas that need improvement are addressed.