Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 19 November 2018 to Question 190938, whether (a) for a closed universal credit claim there is read-only access to the payment statements as well as the journal and (b) there is read-only access to all closed previous universal credit claims even after a new claim has been opened.

In the event of a closed claim, claimants can still see their previous journal entries and payment statements in a read-only format.

If a claimant opens a new claim, this read-only access will no longer be accessible to the claimant. However, if a claimant, who has had a previous claim closed, needs to access their previous statements or their journal, a case manager can access them on their behalf and provide them with any information they might require.