Retail Trade: Abuse

(asked on 17th May 2021) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps she is taking to protect shopworkers from abusive customers.


Answered by
Kit Malthouse Portrait
Kit Malthouse
Minister of State (Ministry of Justice) (jointly with Home Office)
This question was answered on 20th May 2021

The Government conducted a call for evidence on violence and abuse toward shop staff to understand the extent of the issue and how we can improve the response to these crimes. The Government’s formal response was published 7 July 2020 and is available here: https://www.gov.uk/government/consultations/violence-and-abuse-toward-shop-staff-call-for-evidence

To address the actions raised in the call for evidence the Home Office has worked closely with retailers and trade organisations through the National Retail Crime Steering Group. We have developed resources to assist retailers to report crimes when they occur, resources for shop staff who are victims of violence and abuse, and the #Shopkind communications campaign. The downloadable resources are free to use and are available here: https://brc.org.uk/nrcsg-against-shop-worker-abuse-and-violence/

The next phase of the work will look at the causes of retail violence, such as drug and alcohol addiction, and what can be done to address these in the retail setting.

This content was generated for your convenience by Parallel Parliament and does not form part of the official record.
Recent Documents related to Retail Trade: Abuse

1. E-petition 239444 relating to online homophobia
28/06/2019 - Parliamentary Research

Found: and low self esteem worse by receiving them. The Home Office responded to the petition on 28 March 2019

2. Customer conduct
10/08/2021 - HM Passport Office
- View source

Found: Page 1 of 18 Published for Home Office staff on 28 June 2021 Customer conduct

3. Written Evidence: Joint submission from Action for Children, AVA, Agenda, Barnardo's, Beck Fitzgerald, CWJ, Children's Society, Employers' Initiative, EVAW, Hestia, LAWRS, NCB, NSPCC, SafeLives, UK SAYS NO MORE, and Victim Support (DAB81)
17/06/2020 - Bill Documents

Found: achieve its aim - to tackle domestic abuse, and to protect and support all victims, including children

4. dslkjfdlkjlkj (PDF)
14/01/2020 - Bill Documents

Found: topical question. Members are selected by ballot to ask a Topical Question. [R] Indicates that a relevant

5. SK v Secretary of State for the Home Department: AS/17/01/36372
21/05/2018 - First-tier Tribunal (Asylum Support)
- View source

Found: SK v Secretary of State for the Home Department: AS/17/01/36372 - GOV.UK

Latest Documents
Recent Speeches related to Retail Trade: Abuse

1. Oral Answers to Questions
14/12/2020 - Commons Chamber

1: this Government, this Prime Minister and this Home Secretary absolutely, unequivocally back the police. - Speech Link
2: worker route, are already open for applications. The Home Office regularly engages the devolved Administrations - Speech Link
3: services, not least NHS Scotland. Previously, the Home Office team met quarterly with Scotland’s migration - Speech Link

2. Protection of Retail Workers
07/06/2021 - Westminster Hall

1: They are investing millions of pounds trying to protect their staff and are desperate for more to be done - Speech Link
2: communities; there are many more. We must seek to protect all workers in all those shops.Yes, we would like - Speech Link

3. Business of the House
27/02/2020 - Commons Chamber

1: wellingtons lie unused, the climate emergency is taking its toll on our citizens. They are watching their - Speech Link
2: Heathrow Airport, the right hon. Lady is right to ask for the Government position to be made clear on this - Speech Link

4. Social Media: Offensive Material
23/03/2021 - Lords Chamber

1: give anyone the right to abuse others. We are taking steps through the online harms regulatory framework - Speech Link
2: the racist and sexist rantings of some of their customers and lead to prosecutions where the abuse goes - Speech Link
3: footballers within the hate crime unit back to the department and, in relation to the equalities issue which - Speech Link

5. Oral Answers to Questions
22/09/2020 - Commons Chamber

1: vulnerable people in my community. What steps are the Government taking in the White Paper to tackle county - Speech Link
2: will welcome the investment of £25 million by the Home Office to boost law enforcement efforts by not only - Speech Link
3: “staggering” failure on the prison estate. Does the Secretary of State plan to publish a cross-departmental plan - Speech Link

Latest Speeches
Recent Questions related to Retail Trade: Abuse
1. Hostage Taking
asked by: Tulip Siddiq
02/11/2020
... when he last made an assessment of the effectiveness of UK hostage policy; and whether that assessment was made internally or by an external evaluator.

2. Hostage Taking
asked by: Tulip Siddiq
02/11/2020
... on what date the Government's hostage policy was last updated; and if he will place a copy of that policy in the Library.

3. Hostage Taking
asked by: Tulip Siddiq
02/11/2020
... whether the Government benchmarks its hostage recovery performance against the performance of the US and other allies; and what other steps his Department takes to assess the effectiveness of its performance in this area.

4. Hostage Taking
asked by: Tulip Siddiq
16/10/2020
... (b) Canadian and (c) Australian counterparts on managing the risks in regard to state hostage taking.

5. Hostage Taking
asked by: Tulip Siddiq
13/10/2020
... what steps his Department has taken in the last six months to coordinate with international allies a joint response to eliminate practices of hostage diplomacy and state hostage taking.

Latest Questions