Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, with reference to page 12 of the document entitled Reforming elective care for patients, published on 6 January 2025, what steps he plans to take to implement shared decision-making.

The Elective Reform Plan, published on 6 January 2025, sets out the reform and productivity efforts needed to ensure that patients are seen on time and have the best possible experience during their care. Shared decision making is an important part of good patient experience, ensuring that patients have greater empowerment, autonomy, and control over their care. Shared decision making is not a new concept but is a key component of universal personalised care that we are committed to delivering and expanding.

Improving digital tools will be essential, and changes to the NHS App will help to improve communication and shared decision making between patients and clinicians. We have committed to ensuring that at least 85% of acute trusts will be able to provide information about their elective appointments to patients on the NHS App by the end of March 2025. We will also make more types of content about patients’ treatment available on the NHS App, such as discharge letters, by December 2025. We will also support all trusts to adopt digital patient engagement portals (PEPs) which enable patients and their healthcare team to send messages and share documents. We understand, though, that digital options do not work for everyone and we will continue to provide high quality, non-digital options for those who want and need them. Providing customer-care training to patient facing non-clinical staff will form another key part of supporting patients to make informed decisions about their care.

The plan outlines that we will be expanding opportunities for self-management and remote monitoring which will empower patients to manage long-term conditions in ways which are more convenient for their lives. The National Health Service will use digital questionnaires through PEPs and the NHS App to make remote monitoring a standard offer to patients with long-term conditions, following agreement with their healthcare team.

Shared decision making between patients and clinicians is a cornerstone of supporting more patient initiated follow-ups (PIFU), helping patients to be seen quickly when required, whilst avoiding the inconvenience of appointments they do not need. We have set out the aim of increasing PIFU uptake to at least 5% of all outpatient appointments by March 2029.