Question

To ask the Secretary of State for Business, Innovation and Skills, what information his Department holds on how many complaints were made against estate agents to the Property Ombudsman in London, and in each London borough, in each year since 2010; and how many such complaints were upheld in each year.

This Department does not hold information on the number of complaints made against estate agents to the Property Ombudsman. However, the Property Ombudsman Annual Report 2013 (http://www.tpos.co.uk/downloads/reports/TPO_Annual_Report_2013.pdf ) and the 2014 Interim Report (http://www.tpos.co.uk/downloads/reports/TPO-Interim-Report-2014.pdf ) set out the number of complaints received and resolved for Letting Agents and Estate Agents.