Question

To ask the Secretary of State for Energy and Climate Change, what assessment he has made of the performance of the My Energy Credit scheme.

MyEnergyCredit scheme is an industry initiative by six largest energy companies to help energy consumers to claim credit repayments owed by their former energy supplier. The scheme was launched in two stages. The first stage was launched on 10 September and enabled consumers to claim repayments through the website www.myenergycredit.com. The second stage launched on 10 December enables consumers to claim through a new helpline 0370 737 7770 and a freepost address:

Freepost RTHL-ZYBU-KBCC

My Energy Credit

47 Aylesbury Road

Thame. OX9 3PG

It is important energy consumers are returned money that is rightfully theirs if it has been left behind when they moved house or switched supplier.

In February 2014, Ofgem called on energy companies to take action to return money they were holding in customers’ closed accounts. At that time, Ofgem estimated that the total balance held by suppliers in former domestic customer accounts was at least £202m, and £204m for former non-domestic customers. Ofgem continues to monitor suppliers’ progress and review the need for further action.