Question

To ask the Minister for Women and Equalities, what steps the Government has taken to ensure that public and private service providers are complying with their duty under the Equality Act 2010 to take action to avoid deaf service users being placed at a substantial disadvantage.

We expect both public and private sector service providers to comply with their duty to make reasonable adjustments for deaf people, but responsibility for enforcing this in particular cases is a matter for individuals themselves who may ultimately take their case to a court or tribunal; and the Equality and Human Rights Commission.

The Commission is responsible for monitoring and enforcing the equality duty in England and non-devolved bodies in Scotland and Wales. The range of enforcement tools set out for the Commission under the Equality Act 2006 also apply to the equality duty, these include: compliance notices, judicial review, assessments under section 31 of the Act, statutory agreements with employers or service providers, and interventions in legal cases.

The Commission publishes guidance on the public sector equality duty and its broader technical guidance provides an authoritative and comprehensive guide to the detail of the law for anyone who needs to understand the law in depth, or apply it in practice.

The Government is supporting the provision of Video Relay Services and the eAccessibility Forum. We are also looking at improving the accessibility of Government communications for deaf customers and participating in the Accessible Britain Challenge initiative, which aims to motivate communities, including local service providers, businesses, employers, community, voluntary and disabled people’s group to do more to be inclusive and accessible for disabled people.