Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether claimants are able to telephone Access to Work programme offices (a) in general and (b) to discuss late payment of monthly wages for their support workers.

All customers contacting Access to Work by telephone call a contact centre initially; details of their enquiry are taken and passed to the relevant team to arrange a call back. This applies to general enquiries and payment enquiries. The exception is when a customer has an application awaiting a decision; in these circumstances they will be provided with a name and direct contact number for an adviser.