Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.

My Department aims to respond to all correspondence within 20 working days in line with its published targets. Officials responsible for handling correspondence keep the processes constantly under review to ensure they are fit for purpose.

Current guidance on handling correspondence from Members of Parliament, Peers, Members of the European Parliament and Members of devolved Administrations is available online at the following link - https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf