Question

To ask the Secretary of State for Energy and Climate Change, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.

DECC is committed to ensuring that correspondence is logged efficiently and in a timely manner. When correspondence to the Department is sent in via DECC’s official channels, it is processed by DECC’s central Correspondence Unit.

The DECC Correspondence Unit conducts regular reviews of its correspondence handling processes (including logging of all correspondence) as part of its ongoing work on continuous improvement, with weekly opportunities for feedback from staff. The DECC Correspondence Unit also meets with Fivium, (the database provider) at least once a year to review enhancements or upgrades, and whether current processes are fit for purpose.