Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many front line job centre advisers took part in user acceptance testing of the IT systems developed to facilitate the delivery of universal credit pathfinders.
DWP has well developed processes for testing IT systems prior to roll out. This encompasses a range of testing phases, which includes user and business testing cycles. Testing is done through a range of expert practitioners who have experience in managing and delivering DWP business.
UC IT systems used these testing methodologies to ensure expert practitioners and staff including front line work coaches were a key part of test cycles.
The number of front line work coaches involved at each stage of testing varies and as such we are unable to give an exact figure.