Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if he will make an assessment of the potential merits of (a) allowing people that are moving from legacy benefits to Universal Credit to use a countersignature as proof of ID and (b) opening Job Centres on (i) evenings and (ii) weekends for people who are in full-time employment.

Countersignatures or vouching can be used to verify an identity as an exception where the customer does not have any other method to prove who they are. This method is more time consuming for both the customer and agent and we have found that the majority of our customers can meet the identify verification criteria.

A number of our Jobcentres across the network already offer a Saturday service. We do not offer evening appointments, but it is important to emphasise that we have a number of different mechanisms through which customers can access our services; for example, through our Universal Credit (UC) system which is a digital platform where customers can leave messages on their journal to update UC agents on their current circumstances. A number of our service lines also offer telephony services into the evening.