Question

To ask the Secretary of State for Business, Innovation and Skills, if he will take steps to increase the number of replies within his Department's working day standard; and if he will make a statement.

The handling of correspondence is given the highest priority by the Department and we aim to respond to all correspondence within 15 working days. For the calendar year ending 31 December 2013, the latest period for which figures are available, 93% of responses to MPs and Peers were answered within our target of 15 working days. This represents an increase of 9% over the previous year’s performance.

Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations will be updated in due course.

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf