Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps is his Department taking to help people that are not computer literate to (a) compare and (b) switch energy company tariffs.

The Government created the Big Energy Saving Network, to provide face to face support for vulnerable consumers to switch and save, led by Citizens Advice and delivered by third sector organisations and community groups. In addition many Ofgem accredited price comparison sites offer a free telephone service.

We are also working closely with Ofgem to deliver midata in energy, which will streamline tariff comparisons by allowing switching companies to access key energy data, with customers’ consent, and include a telephone access route for those consumers who are less confident using computers.