Question

To ask the Secretary of State for Energy and Climate Change, whether his Department has made compensation payments to householders whose homes have suffered damage from work under the Affordable Warmth Obligation.

Consumer protection is an important aspect of any energy efficiency scheme. ECO is an obligation on the largest energy suppliers, and suppliers use in-house operation teams or contract third party installation companies to promote and install energy efficiency improvements in households. Compensation payments would therefore be provided through the energy suppliers or their contractors, not by Government.

However, we have recently consulted on additional warranty provisions under ECO Affordable Warmth. We will announce the outcome of that consultation shortly.

Consumers can also access the usual consumer protection routes such as Citizens Advice (08454 04 05 06) and Trading Standards.