Question

To ask the Secretary of State for Business, Innovation and Skills, what discussions he, Ministers or officials in his Department have had with secondary ticketing websites about guidance to or implementation of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

My Rt Hon Friend the Secretary of State for Business, Innovation and Skills has not received any direct representations from representatives of the secondary ticketing websites on amendments tabled to the Consumer Rights Bill or about the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Department for Business Innovation and Skills’ guidance on them.

Neither my Rt Hon Friend the Secretary of State nor other Ministers in the Department for Business Innovation and Skills have had meetings with the secondary ticketing websites about the implementation of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Department for Business Innovation and Skills’ guidance on them.

The draft Regulations and the contents of the Bill were widely consulted on and the Department received a range of comments in response. Officials from the Department have also had discussions with a wide range of stakeholders (including with secondary ticketing websites) on the implementation of those Regulations and the guidance on them.

Following a consultation on the draft regulations, the Department for Business Innovation and Skills has produced guidance on the requirements of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This guidance is easily accessible on the gov.uk website. Officials have also worked with the Business Support Helpline, which offers free advice to business on a wide range of issues, including regulation, and with the Trading Standards Institute (TSI), as the primary body responsible for educating businesses on consumer law. TSI has also produced guidance which is available on their website. Consumers themselves are important in driving compliance and officials have worked with Citizens Advice to raise consumer awareness so that they can see when businesses are not abiding by the requirements of the regulations.

The Department for Business Innovation and Skills has also actively promoted the changes in the Regulations across all sectors through seminars, presentations and communications to businesses.

Ministers in the Home Office, Department for Culture Media and Sport and the Department for Business Innovation and Skills have discussions and correspond together on a wide range of issues, and this has included agreeing the content of the Consumer Rights Bill. Officials from those Departments are in regular contact, including regarding the issue of resale of tickets.