Question

To ask the Secretary of State for Energy and Climate Change, what steps he has taken to prevent contractors offering insulation under the Affordable Warmth Obligation presenting this as a Government scheme.

Government has set up the Energy Saving Advice Service (0300 123 1234) so people can receive independent advice about energy efficiency schemes. This service can also check eligibility for Affordable Warmth assistance and make a referral directly to an obligated energy supplier. ESAS agents explain the customer journey, making it clear to customers that ECO Affordable Warmth is an obligation that requires the largest energy suppliers to help households install energy saving improvements.

Energy suppliers and their partners may also contact people directly to identify eligible customers, including those who may benefit from insulation (and other measures) under Affordable Warmth. Businesses must adhere to the relevant regulations and codes of practice when promoting their services.