Question

To ask the Secretary of State for Energy and Climate Change, what assessment he has made of the effectiveness of measures to compensate householders who suffer faulty work under the Affordable Warmth Obligation.

ECO has a range of consumer protection mechanisms in place. Where applicable, installers must be registered gas safe and adhere to industry standards, including PAS2030 and building regulations.

The scheme administrator, Ofgem, requires 5% of measures to undergo independent technical monitoring. Where failures are found, suppliers are required to remedy this and correct faulty work. Technical monitoring results are published online at:

https://www.ofgem.gov.uk/publications-and-updates/energy-companies-obligation-eco-technical-monitoring-report-%E2%80%93-june-2014

In addition, consumers can of course access the usual consumer protection routes such as Trading Standards.

Consumer protection is an important aspect of any energy efficiency scheme and we continue to assess the controls that are in place. For example, we have recently consulted on the warranty provisions under ECO Affordable Warmth. We will announce the outcome of that consultation shortly.