Universal Credit: Neurodiversity

(asked on 25th March 2024) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if he will publish any assessment his Department has made of the accessibility for neurodiverse claimants of the online portal used by claimants to access their universal credit accounts.


Answered by
Mims Davies Portrait
Mims Davies
Minister of State (Department for Work and Pensions)
This question was answered on 15th April 2024

The Universal Credit system is regularly tested to ensure it meets the Web Content Accessibility Guidelines (WCAG), and all issues logged are resolved. This is outlined in our Accessibility Statement on GOV.UK found here.

Furthermore, the Department continuously tests the usability of the Universal Credit system and includes participants who are neurodiverse in that testing. It does not publish assessments made on the accessibility of the system for these customers.

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