Question

To ask the hon. Member for Caithness, Sutherland and Easter Ross representing the House of Commons Commission, pursuant to his Answer of 24 June 2014, Official Report, column 134W, on computer software, how many calls the PICT Service Desk has received from hon. Members and their staff relating to problems resulting from the migration of their mailboxes to Microsoft 365.

Following a pilot, PICT began the migration of the mailboxes of hon. Members and their staff on 22 June. By 4 July over 1,800 mailboxes assigned to hon. Members and their staff had been migrated.

In the period from 22 June to 12:00 on 4 July, PICT logged 128 cases from hon. Members and their staff which were directly related to problems resulting from the migration of their mailboxes to Microsoft 365. 112 of those cases are now closed. During the same period, PICT logged 149 other cases from hon. Members and their staff requesting advice or help which were directly related to other aspects of the migrations to Microsoft 365.