Question to the Department for Education:

To ask the Secretary of State for Education, for what reason it is not possible for telephone callers to be put through to the Education Funding Agency.

Most enquiries for the Education Funding Agency received by the Department for Education's national helpline are about financial matters or invoice queries which are best handled by email. Callers are provided with the appropriate email address. For other enquiries, the national helpline operator contacts the Academies Enquiry Service on the caller's behalf, or puts them through to that service. If the caller wishes to speak to a named individual in the Department, the operator makes contact with the individual (or, in the case of senior managers, with their PA) and transfers the call if appropriate.