Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps his Department is taking to demonstrate transparency and accountability with specific regard to the level of service provided to customers claiming personal independent payments.

The Department has introduced a number of actions to ensure that our levels of service are transparent and claimants are aware of how long their PIP claim might take. Information about estimated journey times is included with the "How your disability affects you" form and by sending a text message acknowledging receipt of this form. We have updated the online information available to claimants and support organisations via gov.uk to include information regarding how long a claim might take.

We are committed to regularly publishing details of the numbers of cases we process and the numbers of awards of PIP.