Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, what steps she is taking to help ensure that parcel delivery companies (a) adopt and (b) adhere to her Department's Statement of principles for parcel deliveries, published in July 2014.

While the principles in this guidance still stand, through the Consumer Protection Partnership, we have undertaken further work to ensure retailers provide information about delivery options upfront in the purchasing process to ensure consumers can make informed decisions.

In its 2022 review of postal regulation Ofcom, the independent regulator of the postal sector, committed to ongoing monitoring of operators’ performance, keeping under review the need for additional regulation to protect consumers.

Current guidance for parcel operators and retailers on their obligations is available from the Chartered Trading Standards Institute’s Business Companion website and through the dedicated deliverylaw.uk website.