Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what support his department is providing to members of the public who have concerns regarding the quality of insulation and energy efficiency measures fitted through government schemes such as ECO4.

All installations under Government energy efficiency schemes, including the Energy Company Obligation (ECO) scheme, must be carried out by a TrustMark registered business. Installations of low carbon measures must be carried out in accordance with the Microgeneration Certification Scheme (MCS) requirements.

TrustMark has set out a route to redress for any issues arising from measures installed under the scheme, which can be found at: www.trustmark.org.uk/homeowner/support/complaints-process