Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps her Department is taking to ensure that the information given to passport applicants through the 0300 passport helpline is current and in real time.

Her Majesty's Passport Office regularly reviews the guidance issued to the helpline
provider, and updates it to reflect any changes in processes or customer
requirements.

Information on the progress of applications can be provided from information
that is either live or updated daily, dependent on the nature of the enquiry.