Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, whether she has made an assessment of the effectiveness of the Motor Ombudsman at helping motorists to (a) resolve disputes with and (b) obtain redress in disputes about vehicles.

The Motor Ombudsman is a non-statutory ombudsman, set up as a voluntary scheme by the industry and independent of government. The Motor Ombudsman is accredited and regularly audited by the Chartered Trading Standards Institute against key principles including neutrality and effective complaints handling.

The Motor Ombudsman's activities are documented in their annual reports, complying with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. These reports are accessible on its website.