Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, how many complaints he has received under the Green Deal Framework (Disclosure Acknowledgement Redress etc.) Regulations 2012; and on how many of those complaints he has issued a decision.

My rt. hon. Friend the Secretary of State has received ninety four cases under the Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) Regulations 2012 (the Regulations). To date, three final decisions and intention notices for two other cases have been issued.

The Department is committed to resolving all these cases fairly and as quickly as possible. However, the complex and legal nature of the redress process prescribed by the Regulations and volume of information we receive from consumers means complaints take some time to resolve. In most cases we need to go back to the consumer to seek further information to determine whether a breach has occurred which has caused (or is likely to cause) the consumer to suffer ‘substantive loss’. We also have to allow for periods during which representations can be made.

The Department has obtained additional support to review cases in order to speed up the process and is aiming to address these appeals over the next few months.

The Department has separately put in place a process for redress at an earlier stage with the Green Deal Finance Company. This process relates to one particular Green Deal Provider, HELMS. Thus far, over 100 customers have received a settlement through that process.