Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what progress departments have made on implementing the Guidance on Customer Service Lines published in December 2013.

The guidance we published in December 2013 set out that departments should use prefixes offering a geographic call rate as a default policy position for the provision of core public services. This was not the case in the past.

My officials are working with the cross-Whitehall group on customer service lines.

We will publish information from departments on their customer telephone lines later in the summer.