Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps her Department has taken to ensure Warm Home Discount payments for winter 2022-23 were paid to customers by their energy provider by 31 March 2023.

The Government identifies the majority of eligible households through data matching with energy suppliers. As a result, most eligible households are identified in late autumn, and provided with a rebate before and during winter. Further households are identified through the Warm Home Discount helpline, which is open over the winter. Although the Government encourages suppliers to make the payments as soon as possible, suppliers have until 31 March to provide the rebate.

In Scotland, households can apply to their supplier for a rebate under the Broader Group element of the scheme. The application processes and timings vary between suppliers.

Ofgem monitors suppliers’ compliance against their obligations.