Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, pursuant to the Answer of 11 March 2024 to Question 17385 on Broadband: Social Tariffs, what steps she is taking to ensure that access to social tariffs is equitable across (a) regions and (b) nations.

Social tariffs are available in 99% of the UK and are offered by a range of telecoms providers. National providers, such as BT, Virgin Media, Sky and Vodafone, as well as regional or local ‘alternative network providers’ (often referred to as altnets) such as Community Fibre, Greyshott Gigabit Connect, and Lothian Broadband offer social tariffs. Mobile social tariffs are also available nationwide, using normal mobile networks across the UK. Ofcom has published a full list of social tariffs and the locations they are available on their website.

We recognise that the delivery of social tariffs by regional or local altnets means that not all eligible consumers are able to access every social tariff, however provision by internet service providers (ISPs) on Openreach’s national telecoms network means that vast majority households across the UK will have social tariff options from their provider.

We continue to work with operators to encourage them to do all they can to support customers and ensure strong provision of social tariffs across all the UK.