Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what guidance his Department has prepared for energy suppliers when a customer declines a smart meter installation on multiple occasions.

Independent evidence from Smart Energy GB shows that 37% of people in Great Britain without smart meters would seek or accept, if offered, a smart meter installation within the next six months, and many of those that say they wouldn't, go onto have them installed. So, there remains good consumer demand for energy suppliers to convert into installations.

To facilitate this, the Government has identified and shared good practice with energy suppliers on effective consumer engagement and operational delivery. Ofgem has also provided guidance on its expectation that suppliers have appropriate re-contact strategies for consumers that have not yet taken up their smart meter offer.