Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking to ensure that Warm Home Discount payments are being passed on to customers by energy providers.

The Government sets the annual spending envelope and, under the Warm Home Discount scheme in England and Wales, identifies eligible households through data matching with participating energy suppliers.

The Government sends ‘instructions to pay’ to energy suppliers to provide payments to these customers. Energy suppliers are legally required to provide the rebates to those customers, or provide a reason why they cannot, once they have received an instruction to pay. Ofgem monitors suppliers’ compliance against their obligation.