Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, if he will make an assessment of the potential impact of the transition to the new Veteran’s Gateway on existing users of that service.
The Office for Veterans' Affairs has conducted extensive research with veterans and charities to understand the current service provided by the Veterans' Gateway. Based on the feedback received, we plan to improve information and content on GOV.UK as well as developing a new comprehensive signposting tool, ensuring veterans receive the right help as quickly as possible.
We plan to regularly assess, iterate and improve the services we provide to veterans to ensure that they meet individual needs and align with the principles in the Government Service Standard.