Royal Mail: Universal Service Obligation
(asked on 4th July 2023) - View Source
Question to the Department for Business and Trade:
To ask the Secretary of State for Business and Trade, what steps her Department is taking to monitor the extent to which the Royal Mail is meeting its universal service obligation.
This question was answered on 10th July 2023
It is for Ofcom, as the independent regulator of postal services, to set and monitor Royal Mail’s service standards and decide how to respond should Royal Mail fail to meet its obligations.
On 15 May 2023, Ofcom announced it would investigate Royal Mail’s quality of service performance for 2022-23.