Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, if she will hold discussions with representatives of delivery companies on delivery delays and potential impacts on businesses.

The Postal Services Act 2011 designates Ofcom as the independent regulator for the postal sector with the powers to impose and enforce regulatory requirements on postal operators to fulfil its functions in relation to postal services.

In its review of postal regulation in 2022, Ofcom committed to ongoing monitoring of operators’ complaints handling performance and keep under review the need for additional regulation to protect customers.

Ofcom publishes an annual monitoring update which includes views from a representative sample of SME users of postal services.