Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, what assessment she has made of the potential merits of regulating (a) Evri and (b) other delivery companies which do not meet expected customer service standards.

The Postal Services Act 2011 designates Ofcom as the independent regulator for the postal sector with the powers to impose and enforce regulatory requirements on postal operators to fulfil its functions in relation to postal services.

In its review of postal regulation in 2022, Ofcom committed to ongoing monitoring of operators’ performance and keep under review the need for additional regulation to protect consumers.

The Government has no plans to seek change to the statutory requirements in this sector.