Question

To ask the Minister for Women and Equalities, if she will take steps to introduce enforceable penalties for businesses who refuse access to guide dog users.

No one should be refused access to businesses or services because they use a guide or other assistance dog.

Under the Equality Act 2010 (the Act), businesses and public bodies that provide goods and services to the public must not unlawfully discriminate against disabled people, including those with assistance dogs. The Act places a duty on service providers to make reasonable adjustments to improve access to premises, buildings and services. This could include allowing the use of assistance dogs so that disabled customers have the same access to goods and services and are not placed at a substantial disadvantage compared to non-disabled customers.

Parliament intended the Act to guide the policies of service providers, including those exercising public functions, as well as providing legal protection. Failure by a service provider to comply with the Act by making a reasonable adjustment will mean that they have unlawfully discriminated on grounds of disability.

People who feel that they have been discriminated against can use other provisions within the Act to seek redress against a non-compliant service provider, including going to Court if necessary.

This is the case for all the other protected characteristics in the Act and the Government has no plans to amend this process, which is based on the long-established civil law principle that it is for an aggrieved person to enforce the law.