Question to the Home Office:

To ask the Secretary of State for the Home Department, how many and what proportion of immigration casework queries from hon. Members are not responded to within the 20 working day service standard; and if she will make a statement.

The Department works to a target of responding to 95% of MPs written correspondence within 20 working days. Performance has been impacted by a very significant increase in the volume of correspondence received, alongside the need for Ministers and officials to instigate a remote process for drafting and signing correspondence during the period of COVID-19 restrictions.

The latest published data on UKVI performance against the service standard includes data up to and including the end of quarter 3-2020/21 and is held at:

https://www.gov.uk/government/publications/customer-service-operations-data-november-2020