Pension Credit
(asked on 8th October 2018) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment she has made of the accuracy of the decisions made for pension credit applications by the telephone service managed by Capita plc since that service began.
This question was answered on 11th October 2018
Capita provided a pre-application service on behalf of the DWP for customers who made enquiries about Pension Credit by using an online calculator available on GOV.UK. If the calculator indicated that a customer may be entitled to Pension Credit, Capita signposted the customer to the DWP to make an application.