Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if she will make it her policy to require senior personnel in the (a) North Central England office and (b) rest of her Department to sign their correspondence (i) to and (ii) from hon. Members.

The Department’s main aim is to provide the best service to hon. Members. To do this correspondence from hon. Members to officials is generally handled at the most appropriate level to provide an appropriate response. Operational expediency and good customer service will mean that the official addressed may not be the official who replies.