Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, with reference to the report by Gingerbread entitled Fix the CMS, published on 25 November 2024, if she will make an assessment of the potential merits of (a) assigning (i) dedicated and (ii) named caseworkers for all Child Maintenance Service (CMS) cases, (b) implementing a digital contact platform for communicating with the CMS, (c) closing loopholes on the enforcement of CMS decisions, (d) training CMS staff in domestic abuse and (e) implementing the other recommendations of that report.

The Child Maintenance Service (CMS) continues to engage regularly with stakeholders as we consider CMS reform. We are currently considering the recommendations and our response to the Gingerbread report ‘Fix the CMS’.

The CMS Service Modernisation Programme has delivered improvements to the customer experience enabling parents to access their on-line My Child Maintenance Case, ensuring parents can report changes of circumstances and access their digital communications at any time of the day. In addition, caseworker training to support vulnerable customers has been updated following invaluable engagement with stakeholders.

The CMS has recently consulted on significant reforms and are analysing the responses. This included removing the Direct Pay service and managing all CMS cases in one service to allow the CMS to tackle non-compliance faster.  The consultation also sought views on how victims and survivors of domestic abuse can be better supported to use CMS and whether removing Direct Pay completely would benefit victims and survivors of domestic abuse. The Government will publish a response in due course.