Question to the Ministry of Housing, Communities and Local Government:

To ask the Secretary of State for Housing, Communities and Local Government, if her Department will make an assessment of the potential impact of mechanical failure of Magna Air Source heat pumps in social housing on tenants.

Heat Pumps are often a highly effective low carbon alternative to a traditional gas boiler and can save families around £100 a year compared to a gas boiler through the effective use of a smart tariff. However, as with any repair, social housing providers like Magna should ensure any heat pumps installed are well maintained and fixed promptly in line with their regulatory standards when maintenance issues arise.

While Housing Associations are independent organisations and are responsible for their own performance and management, tenants can raise a formal complaint through their landlord’s complaint process and through the Housing Ombudsman if the landlord fails to take appropriate action.