Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what support is available to universal credit applicants whose first language is not English.

Universal Credit is designed to be a 'digital-first' service, ensuring we make best use of technology to deliver a modern and effective working-age welfare system, allowing our staff to concentrate on those people who require additional support. Although the Department offers comprehensive support for claimants to use our digital service, there will be occasions when people are unable to make their claim online, so telephone applications are accepted.

Foreign Language interpreting help is available, in writing and by telephone, to assist claimants who may require additional support. Claimants can also access free telephony and web support through the Citizen's Advice Help to Claim service.