Question to the Home Office:

To ask the Secretary of State for the Home Department, what Key Performance Indicators his Department has put in place for the performance of commercial visa application centres in African countries.

The contract for providing Visa Application Centres in Africa was awarded to Teleperformance UK Ltd in 2014 initially for a five year period and extended recently for a further two years until 31 March 2021.

Seventeen critical and non-critical service levels are incorporated into the contract which provides provision of Visa Application Centres in Africa.

The service levels are intended to measure whether the supplier is meeting the levels of performance necessary to satisfy the Home Office’s business and regulatory requirements. The service levels are regularly reviewed between the supplier and the Home Office.

The contract awarded to Teleperformance for Visa Application Centres in Africa predates the launch of the current version of Contracts Finder though summary detail has been published for transparency purposes and can be found at

https://data.gov.uk/data/contracts-finder-archive/contract/1394970/

In complying with the Governments transparency agenda, the Home Office will be publishing a redacted version of the Teleperformance contract to Contracts Finder within the next 4 weeks. The detail of the service levels is contained within Schedule 7.