Gyms: Coronavirus

(asked on 15th March 2021) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps he is taking to ensure that people are able to cancel their gym memberships during the period of covid-19 restrictions.


Answered by
Paul Scully Portrait
Paul Scully
This question was answered on 18th March 2021

The Competition and Markets Authority (CMA) has produced guidance on rights and responsibilities when contracts such as gym memberships have been affected by the COVID-19 pandemic. It is available here: https://www.gov.uk/government/publications/cma-to-investigate-concerns-about-cancellation-policies-during-the-coronavirus-covid-19-pandemic/the-coronavirus-covid-19-pandemic-consumer-contracts-cancellation-and-refunds.

The CMA has also created a COVID-19 taskforce and set up an online form to enable consumers to report any business they believe is behaving unfairly during the pandemic. Consumers who believe they have been treated unfairly by a business should complete the online form at: https://www.coronavirus-business-complaint.service.gov.uk/.

Consumers can also seek advice on their rights from the Citizen’s Advice Consumer Service on 0808 223 1133, www.citizensadvice.org.uk which offers a free service advising consumers on their rights and how to take complaints forward.

Reticulating Splines