Question to the Home Office:

To ask the Secretary of State for the Home Department, if he will change his service level agreements with UK Border Force in response to findings from the Airport Operators Association that passengers expect to wait less than half the current maximum waiting time at passport control.

Border Force delivery against Service Level Agreements, along with other performance indicators, is kept under constant review. Border Force seeks to provide an effective service at the border by achieving the right balance in its contribution to both the security and prosperity of the UK; objectives considered as complimentary and mutually supportive.

The Government is open to working with partners to enhance Border Force capability, whether that is through better targeted interventions, or improved service standards.