Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, what discussions she has had with BT on the duration of the pause in its rollout of the digital switchover for elderly and vulnerable customers.

When the UK’s major Communication Providers signed the Charter of Commitments in December 2023, they committed to pausing non-voluntary migrations of all customers until they had full confidence that they are taking all possible steps to protect vulnerable people through the migration process. As a result, BT have currently paused all non-voluntary migrations.

BT has not yet indicated when they will resume the practice of non-voluntary migrations. This is a commercial decision for BT to make, and we expect them to notify us when they intend to resume non-voluntary migrations. DSIT Ministers and officials are meeting with BT regularly to discuss the progress of the migration.

Government and Ofcom are engaging with all signatories of the Charter of Commitments to monitor their approach to the PSTN migration. This includes asking them whether they conduct non-voluntary migration programmes and what protections they have in place for vulnerable customers.