Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, what assessment she has made of the potential merits of introducing a consumer rights and support service ombudsmen.

Government published its response to the 2021 ‘Reforming Competition and Consumer Policy’ consultation in Spring 2022. This set out Government’s intention to continue to consider ways in which consumers can be supported in finding routes to redress, working with Citizens Advice, enforcers and Alternative Dispute Resolution providers to achieve this.

Consumers should report problems to the Government funded Citizens Advice consumer service on 0808 223 1133, www.citizensadvice.org/. The helpline offers free advice to consumers on their rights and how to take their complaints forward. The service can also refer on complaints to Trading Standards for further appropriate enforcement action.